Exchange
Right product, wrong size or shade? An exchange is usually faster than a refund — and we hold your replacement while yours travels back.
Last updated August 16, 2026
Sometimes the product is right but the details are not. An exchange is usually the fastest fix — and we hold your replacement while the original travels back.
7-day window
Same generous week you get for returns.
We reserve it
Tell us the replacement and we set it aside so it cannot sell out on you.
One trip
In many areas our courier brings the new item and takes the old one away.
Fair on price
Costs more? Pay only the difference. Costs less? We refund the difference.
How it works
Start to finish, with no surprises in the middle.
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1
Tell us what you would rather have
Send your order number and the size, colour or model you actually want.
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2
We hold it for you
Your replacement is reserved for 7 days so nobody else can buy it while you post yours back.
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3
Swap on the doorstep
Where our courier covers both legs, the new item arrives as the old one leaves.
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4
Settle any difference
Pay or receive the price gap — whichever way it falls.
The details
What you can swap for
You are not limited to the same product. Exchange for a different size, a different colour, a different model — or something else entirely from our shop.
If the new item costs more, you simply pay the difference. If it costs less, we send the difference back to you or add it as store credit, whichever you prefer.
How to make the swap smooth
- Message us before you send anything back, so we can reserve your replacement.
- Return the item complete — box, accessories and any free gift.
- Keep it in re-sellable condition: gently used and tried is fine, heavily worn is not.
- One exchange per order keeps things simple for everyone — after that, a refund is usually the better route.
If we sent the wrong thing
Then it is entirely on us. We collect the incorrect item at our own cost, send the right one as a priority, and you pay nothing extra — regardless of any price difference.
Send us a quick photo of what arrived and we will have the correct item moving the same day wherever stock allows.
Outside our courier zone
If doorstep collection is not available where you are, you post the item to us and we send the replacement as soon as it arrives. We will confirm the address and the expected timeline before you send anything.
Still have questions? We're here to help.
Our friendly support team replies fast — reach out any time and we'll take care of you.