Cancellation
Ordered by mistake, or found something better? Cancel before your parcel is packed and there is nothing to pay and nothing to send back.
Last updated August 16, 2026
Ordered in a hurry, or found something you like more? Cancelling an order takes one message, and there is never a penalty for changing your mind.
Free before packing
Cancel any time before the order is packed — no charge, no questions.
One message does it
Send your order number and the word “cancel”. That is the whole process.
Prepaid? Refunded
Already paid online? The full amount comes straight back to you.
No penalty
Cancelling never affects your account or future orders with us.
How it works
Start to finish, with no surprises in the middle.
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1
Message us quickly
The sooner you tell us, the more likely your order is still on the shelf rather than in a van.
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2
We confirm
You get a confirmation message once the order is cancelled in our system.
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3
Money back if prepaid
Any online payment is refunded in full, following our refund timelines.
The details
The best time to cancel
Orders are usually packed within 24 hours, so the window is short but generous:
- Before packing: cancelled instantly and completely free.
- Packed but not dispatched: still free — we simply unpack it.
- Already with the courier: we will try to recall it. If it has already left, just decline the parcel at your door and it comes back to us.
If it is already on its way
You are still covered. Decline the delivery at your door and the parcel returns to us automatically — you pay nothing for a Cash on Delivery order.
If you had already paid online, the amount is refunded in full once the parcel is back with us. And if you would rather keep it after all, our 7-day return window is still there for you.
Cancelling part of an order
Absolutely possible. Tell us which item you would like removed and we will adjust the order and the total, then send you an updated confirmation before anything ships.
When we may cancel an order
Very occasionally we have to cancel from our side — usually because an item sold out between your order and our packing bench, or a delivery address could not be reached.
If that happens you will hear from a real person, not an automated email. We refund any payment in full straight away, and where we can we offer you an alternative or a discount on your next order for the trouble.
Still have questions? We're here to help.
Our friendly support team replies fast — reach out any time and we'll take care of you.