Refund Policy
Once your returned item reaches us, getting your money back is quick, traceable, and entirely in your hands.
Last updated August 16, 2026
Once a returned item reaches us, your refund is on its way within two working days. Here is what to expect, method by method.
Started within 48 hours
We begin your refund within two working days of the item reaching us.
bKash & Nagad
Mobile-wallet refunds usually land the same day we send them.
Full amount
You get the product price back in full — no restocking fee, ever.
You get told
We message you the moment the refund is sent, with the reference.
How it works
Start to finish, with no surprises in the middle.
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1
We receive and check
Your parcel arrives at our desk and we confirm the item within one working day.
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2
You pick the method
bKash, Nagad, bank transfer, or store credit with a little extra added on top.
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3
We send it
The transfer goes out within 48 hours and we message you the reference number.
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4
It lands
Mobile wallets are usually same-day; banks and cards take a little longer to post.
The details
How long each method takes
- bKash / Nagad / Rocket: usually the same day we send it, and at most 24 hours.
- Bank transfer: 2–5 working days, depending on your bank.
- Card payment: 5–10 working days, because the amount travels back through your card issuer.
- Store credit: instant, and we add a little extra as a thank-you for your patience.
If a refund has not appeared within the window above, message us with your order number and we will chase it for you.
What you get back
You always get the full price you paid for the product itself. We do not charge restocking or handling fees.
Delivery charges come back too whenever the return was our fault — a damaged, faulty or incorrect item. If you simply changed your mind, the original delivery fee stays with the courier who already did the trip.
Cash on Delivery refunds
Paid cash at your door? No problem at all. We refund COD orders straight to the mobile wallet or bank account of your choice — just send us the number you would like it sent to.
For your safety we only ever send refunds to an account you have given us in writing, and we will never ask you for a PIN, OTP or password. Nobody from our team will ever request one.
Keeping your refund on schedule
Two small things put a refund on the fast track:
- Send the correct wallet or account number the first time — a typo is the single most common delay.
- Keep your order number in the conversation so we can match the payment instantly.
Still have questions? We're here to help.
Our friendly support team replies fast — reach out any time and we'll take care of you.